1. Check your RAM (Memory): Revise Radiology packets contain numerous DICOM files, often totaling over 3-4 GB. Ensure you have at least 8 GB of physical RAM available for caching.
2. Close unnecessary programs and browser windows to free up RAM.
3. Please use Google Chrome while working on the packets.
4. Ensure a stable internet connection, as slow or intermittent connections can hinder file loading.
5. Do not log in to multiple devices, as this creates multiple sessions. Stay logged in to just one device.
6. If the packets get stuck please DO NOT KEEP RELOADING THE PAGE. Reloading pages slows down the server.

Please click here to read more on how to approach such situations

Contact support: If you have any other queries please feel free to reach out to Revise Radiology's customer support at [email protected] or message @reviseradiologysupport during working hours for assistance.